Returns & Refunds
Last updated: 24 September 2026
Products covered
This policy applies to non-medicine products bought from Carex24 and delivered in India, including baby care, personal care, household products, food and beverages, and medical devices and supplies.
For medicines, please contact Carex24 to confirm the applicable return terms before ordering.
Request a return within 2 days
Contact us within 2 days after delivery to request a return. We accept returns for damaged or wrong items. We also accept change-of-mind returns when the product is unused, unopened and in its original sealed packaging.
Give us your order number, the product you want to return and the reason. If the parcel arrived damaged or contains the wrong item, photos can help us resolve the problem.
Free courier pickup
Carex24 arranges courier pickup and pays the return shipping cost for all accepted returns, including eligible change-of-mind returns. Contact us first so we can provide the pickup and packing instructions.
A prepaid return label is included in the original parcel. Carex24 also provides a prepaid label to download and print; contact us if you need this option. Both label options are free.
Refund amount and timing
Replacements and exchanges are also available for eligible returns of the products listed above. Tell us whether you prefer a refund or a replacement when requesting your return within the two-day window.
We refund the full price paid for the returned product. There is no restocking fee or handling deduction.
Carex24 processes the refund within 1 day of receiving the returned item. The time for the credit to appear in your account can depend on the payment provider.
Contact Carex24
Krishna Medical Hall
Ranka Road, near Hero Showroom, Garhwa, Jharkhand 822114, India
+91 7903900348
kmhgarhwa@gmail.com